My Order Arrived Incomplete

If you've received your package and noticed missing items, please follow these steps to resolve the issue:

1. Check Your Order Confirmation:

   • Review your Order Confirmation email to determine if each item was assigned a different tracking number. Sometimes, items are shipped separately and may arrive at different times.

2. If All Items Share the Same Tracking Number:

   • If all items were shipped under a single tracking number but some are missing:
     • Submit a ticket through our Contact Form page.
     • Attach a copy of the packing slip or any paperwork that came with the parcel.
     • Once we verify the missing items, we will promptly ship them to you.

3. If Items Were Shipped Separately:

   • If the items were shipped separately:
     • Track your remaining parcels using the information provided in your Order Confirmation.
     • For assistance with tracking, refer to our tracking guide.

4. If You're Unsure About the Shipping Details:

   • If you're unable to determine whether your items were shipped together or separately:
     • Submit a ticket through our Contact Form page for further assistance.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.