browse
If you've received your package and noticed missing items, please follow these steps to resolve the issue:
-
Check Your Order Confirmation:
- Review your Order Confirmation email to determine if each item was assigned a different tracking number. Sometimes, items are shipped separately and may arrive at different times.
-
If All Items Share the Same Tracking Number:
- If all items were shipped under a single tracking number but some are missing:
- Submit a ticket through our Contact Form page.
- Attach a copy of the packing slip or any paperwork that came with the parcel.
- Once we verify the missing items, we will promptly ship them to you.
- If all items were shipped under a single tracking number but some are missing:
-
If Items Were Shipped Separately:
- If the items were shipped separately:
- Track your remaining parcels using the information provided in your Order Confirmation.
- For assistance with tracking, refer to our tracking guide.
- If the items were shipped separately:
-
If You're Unsure About the Shipping Details:
- If you're unable to determine whether your items were shipped together or separately:
- Submit a ticket through our Contact Form page for further assistance.
- If you're unable to determine whether your items were shipped together or separately:
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.