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We apologize for any inconvenience you've experienced with your order. Please review the following guidelines to address your specific concern:

1. Damaged Items:

Eligibility: Items received in a damaged condition are eligible for a free replacement within 7 business days of delivery.
Action Required:
- Submit a ticket through our Contact Form page.
- Provide three photos of the damaged item from different angles to expedite the replacement process.
Replacement Process: A replacement order will be created with the same shipping speed as your original purchase. There is no need to return the damaged item.

2. Incorrect Items:

Definition: An incorrect item refers to receiving a product entirely different from what was ordered (e.g., ordering a dress but receiving shoes).
Eligibility: Incorrect items are eligible for a free replacement within 7 business days of delivery.
Action Required:
- Submit a ticket through our Contact Form page.
- Provide three photos of the received item from different angles to assist in expediting the replacement process.
Replacement Process: A replacement order will be created with the same shipping speed as your original purchase. There is no need to return the incorrect item.

3. Items Not Received After 30 Days:

Eligibility: Orders not received within 30 days (excluding shipments marked as delivered by the carrier) are eligible for a free replacement.
Action Required:
- Submit a ticket through our Contact Form page.
Replacement Process: A replacement order will be created with the same shipping speed as your original purchase.
Note: If the tracking number indicates "delivered," please contact your local post office for assistance.

Important Notes:

Timeframe: If more than 7 days have passed since your delivery date, we cannot offer a replacement.
Final Sale: All sales are final. If you received a defective or incorrect item, or did not receive your order after 30 days (excluding shipments marked as delivered by the carrier), we will process a replacement instead of a refund.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.